Refund Policy

Last updated: 18 July 2026

This Refund Policy describes the circumstances in which BlockPhi (“BlockPhi”, “we”, “us”, or “our”) will refund payments made for paid memberships and other Services available through www.blockphi.com and the BlockPhi private community (the “Services”). This Refund Policy forms part of, and should be read together with, our Terms of Service, End User Licence Agreement (EULA) and Privacy Policy. The order-of-precedence provisions in Section 28 of the Terms of Service apply in case of a conflict.

1. 7-day money-back guarantee

We offer a 7-day money-back guarantee on your first paid membership with BlockPhi.

• If, within 7 calendar days of your first payment, you decide that the Services are not for you, you may request a full refund of that first payment.
• To claim the refund, email contact@blockphi.com from the email address associated with your Whop account, with the subject line “Refund request” and your Whop order or membership ID.
• We will process eligible refunds within 14 calendar days of receiving your request. The refund is issued through Whop to the original payment method.
• Once the refund is issued, your access to the paid Services and to the private community ends immediately.

The 7-day guarantee applies only to the first paid period of a new membership. It does not apply to renewal payments, to subsequent re-subscriptions after a previous refund, or to upgrades from a lower tier to a higher tier (the upgrade differential is non-refundable beyond any statutory rights described in Section 2).

2. EU, EEA and UK consumer withdrawal rights

2.1. If you are a consumer in the European Union, European Economic Area or United Kingdom, you may have a statutory 14-day right of withdrawal. However, by completing checkout and accepting the relevant terms at Whop, you expressly request that BlockPhi begin providing the Services immediately and acknowledge that, to the fullest extent permitted by law, you will lose your right of withdrawal once supply begins. Our 7-day money-back guarantee in Section 1 nevertheless applies as a contractual goodwill remedy.

2.2. If mandatory law nevertheless preserves your right of withdrawal, you may exercise it by emailing contact@blockphi.com within 14 calendar days of purchase. BlockPhi may deduct or charge a proportionate amount for the Services already supplied, and your access will end immediately.

3. Renewal payments

Memberships processed through Whop renew automatically at the end of each billing period unless you cancel.

Renewal payments are final and non-refundable, and no partial refunds or credits are provided for unused time, except where required by mandatory law.

You can prevent the next renewal by cancelling your subscription in your Whop account at any time before the renewal date. Cancellation takes effect at the end of the current paid period, and you will retain access until then.

If you believe a renewal was processed in error (for example, after a confirmed cancellation, or due to a technical fault), contact contact@blockphi.com within 30 days of the renewal charge and we will investigate and refund where appropriate.

4. Inner Circle and one-off bookings

The Inner Circle tier and any one-off coaching or bespoke research engagements are subject to the same 7-day money-back guarantee for first-time purchases described in Section 1, but are not refundable once the relevant call, session, or bespoke deliverable has been booked, delivered, or commenced. Where a session is rescheduled in good time it is not treated as commencement.

5. Free tiers, trials, and promotional periods

• A free tier or trial period is not a paid Service and so is not subject to a refund.
• If a trial converts to a paid membership, the 7-day money-back guarantee runs from the date of the first paid charge (not from the start of the free trial).
• Promotional or discounted memberships are also covered by the 7-day money-back guarantee for the first paid period at the actual price paid.

6. Refunds we will not provide

Other than as required by mandatory consumer-protection law, we will not provide a refund:

• For periods after the 7-day money-back guarantee has expired.
• For renewal payments processed before a cancellation took effect.
• For loss of access caused by a violation of our Terms of Service (including but not limited to redistribution of paid Content, market-manipulation conduct, harassment, or breach of community rules) or by suspension or termination of your account for cause.
• For investment losses, trading losses, missed opportunities, taxes, or any other consequential loss arising from your use of, or reliance on, the Content. The Services are not investment, financial, legal, or tax advice. See Sections 14 and 15 of the Terms of Service for risk disclosures.
• For dissatisfaction with market outcomes, with the performance of any framework or model, or with any third-party service (Whop, Discord, Substack, TradingView, Medium, YouTube, exchanges, or otherwise) that integrates with or is referenced by the Services.

This list is not exhaustive.

7. Chargebacks

We strongly encourage you to email contact@blockphi.com before raising a chargeback: most issues can be resolved quickly and amicably.

If you initiate a chargeback or payment-card dispute instead of contacting us first, your access to the Services and to the private community will be suspended pending resolution.

8. How to request a refund

Send an email to contact@blockphi.com including:

• Your full name and the email address associated with your Whop account.
• Your Whop order ID or membership ID.
• The date of the payment you wish to have refunded.
• A short reason for the request (optional, but it helps us improve).

We will acknowledge your request within 3 business days and process eligible refunds within 14 calendar days.

9. Whop’s own refund policy

Payments are processed by Whop. Whop applies its own refund and chargeback policy to all transactions on its platform. Where Whop’s policy provides you with rights in addition to those described here, those rights remain available to you. Where this policy provides you with rights in addition to Whop’s policy, those rights apply as a goodwill commitment from BlockPhi.

10. Governing law and jurisdiction

10.1 This Refund Policy, and any contractual or non-contractual dispute arising out of or in connection with it is governed by Belgian law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

10.2 Any such dispute or claim will be submitted, in accordance with section 10.3, to the exclusive jurisdiction of the Dutch-speaking courts of Belgium.

10.3 Before filing a claim, you agree to attempt in good faith to resolve the dispute informally by sending a written notice to contact@blockphi.com describing the claim and the relief sought. We will attempt to resolve the dispute within 60 days. If we cannot, either party may commence a formal proceeding in the forum designated in this Section. Any proceeding commenced without first complying with this Section shall be inadmissible.

11. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, the Services, or legal requirements. Material changes will be reflected on this page with a new “Last updated” date. The version of this Refund Policy in effect at the time of your purchase governs that purchase.

12. Contact

Questions about this Refund Policy? Email contact@blockphi.com.